Utility Billing Policy

Payment Address:

City of Hendersonville
160 6th Avenue East
Hendersonville, NC 28792

Office hours are Monday through Friday, 9:00 a.m. until 5:00 p.m. except holidays. The Customer Service Payment windows are located on the first floor of the City Hall. Customer parking is available in the parking lot behind City Hall at the corner of 6th Ave. and King Street. Free parking spots for customers are along the King Street edge of the parking lot. 

Additional Information:

Online Payment Update

The City of Hendersonville has launched a new and improved online payment solution on Tuesday, November 14, 2023, that offers more ways to view and pay utility bills, plus 24/7 phone payments and pay by text options. Please visit the online portal to take advantage of these options. 

Learn more

Interruption of Service for Non-Payment

Service may be discontinued if payment is not made by the date shown on the bottom portion of your billing statement. If service is disconnected, all past due charges, plus a reconnection charge, must be paid to restore service. Payment must be processed by 5:00 p.m. to guarantee same-day restoration.

Returned Policy

Payments that are returned will be treated as unpaid on the account. This may cause an account to be eligible for immediate disconnection. A $25.00 return fee will be applied to the account. All account balances must be paid in full to restore service.