Operations Support

Technology and Metering

This group is responsible for reading and maintaining water meters located across the City's water system. All of these meters are read from 13-towers located throughout the City's distribution system. The information received from this AMI/AMR (advanced metering infrastructure/automated meter reading) system is uploaded on to an off-site server from which information is accessed for preparing bills for our customers.

This group is also responsible for addressing customer concerns regarding billing and other related issues. 

Help our technicians provide efficient service by keeping your water meter clear and accessible.

Operation Support

This group receives all requests for maintenance and repair of the water distribution and sanitary sewer collection system and forwards these request to the appropriate division for response. We maintain accurate records of all work performed and the cost involved from materials, equipment, and labor. This division also maintains a warehouse of materials used in the everyday operation of the systems along with an adequate supply of repair materials to handle any emergency repair needed to the system.