Non-Residential Service Connections

Non-Residential Connections

The City of Hendersonville installs or permits private utility contractors to install new water and sewer non-residential tap connections, or increase the size of existing connection(s), to accessible water and sewer mains at the request of customers. Non-residential connections consist of the following uses:

• Multi-family residential
• Commercial
• Institutional 
• Industrial

Non-Residential Tap Application

Non-residential connection(s) meeting the criteria listed below require formal water and/or sewer availability and connection/utility plan approvals before a tap application can be submitted. Proposed non-residential connections that do not meet the criteria below may submit a non-residential tap application without formal water and/or sewer availability and connection/utility plan approvals.

• Connections with water meters sized 1.5-inch and larger
• Any connection with a fire line connection
• Any connection to a private system

In order for a non-residential connection to be approved, either of the following must be satisfied. If the either the following criteria is not satisfied, an extension of water and/or sewer is required for service.

• Property frontage to an existing public water and/or gravity sewer main 
• Property within 300 feet of an existing public water and/or gravity sewer main and crossing only one other private property with acquisition of a private-party utility easement agreement 

Non-Residential Tap Process

1. Applicant submits Availability Request Application and receives availability confirmation letter
2. Utility Connection Plan submittal and approval
3. Applicant completes online non-residential tap application (requires approved Utility Connection Plan)
4. Applicant completes backflow prevention and other applicable non-residential usage requirement application(s)
5. City staff approve (or deny) non-residential application and issue Letter of Commitment
6. Applicant completes new service application for account setup  
7. City issues bill to applicant for fees and charges 
8. Applicant pays applicable fees and charges in full
9. Applicant causes necessary work to be scheduled and constructed by properly licensed contractor
10. All work associated with tapping and line construction must be inspected by the Construction and Inspection Division
11. Backflow prevention and other applicable non-residential usage requirements inspection
12. Services and meters are installed

Tap and Connection Fees

• Tap and connection fees are based on the Fee Schedule in effect at the time of service application. 

Backflow Prevention

• All non-residential and irrigation connections are required to install an approved backflow prevention assembly. The water meter will not be installed until the approved backflow prevention assembly is physically installed on-site. After installation, all backflow prevention assemblies shall be tested annually.

Food Service Establishments

• All non-residential connections containing food service facilities shall complete a food service establishment survey and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.

Industrial Waste

• All non-residential connections discharging industrial waste shall complete an industrial waste survey and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.