Water Alerts

A System Pressure Advisory is a public notification informing water customers to boil their tap water before using it for drinking purposes. Advisories are issued in response to an event that could allow contaminants to enter the water distribution system. Events like scheduled water line maintenance, water main breaks, loss of system pressure, 

We issue a System Pressure Advisory when water contamination is possible. In an advisory, we recommend that affected customers boil water before consumption or use bottled water.

System Pressure Advisory FAQ  
Preguntas Frecuentes Sobre el Aviso de Presión del Sistema

AFTER A System Pressure ADVISORY FAQ  
Instrucciones Después de la Rescisión de un Aviso de Presión del Sistema

Questions may be directed to Hendersonville Water & Sewer at (828) 697-3073 Monday-Friday 9am-5pm. Issues occurring outside of regular business hours can be reported to the after-hours number at (828) 891-7779.

Restaurant and Business informational resources are available on the NCDHHS website

System Pressure Advisories were labeled as Boil Water Advisories prior to March 6, 2024, after which the utility updated the name in accordance with recommendations from the NC Department of Environmental Quality (NCDEQ).

 System Pressure Advisory Infographic

During a System Pressure Advisory:

Boil Water For: Drinking, Brushing Teeth, Washing Fruits & Veggies, Preparing Food, Mixing Baby Formula, Making Ice, Giving Water to Pets, Coffee Makers, Dish Washing by Hand (make sure to rinse with bottled or boiled water)

Use Caution: Water filters in most kitchens and households DO NOT remove bacteria or viruses

Use Caution: Bathing babies and young children (give sponge bath and use water that has been boiled and cooled)

Do Not Need to Boil Water For: Washing Clothes in the Washing Machine, Taking Showers (adults and older children), Flushing Toilets, Washing Cars, Household Cleaning

Hendersonville Water & Sewer will notify customers using our notification system. The phone numbers and email addresses in the system are generated from the information customers provided when they enrolled in water service. It is important that customers provide current contact information to receive notifications. If you need to update your phone number or email address, please call Customer Service at (828) 697-3052 Monday-Friday from 9am-5pm or email at customerservice@hvlnc.gov.

System Pressure Advisories

 

 

Planned System Pressure Advisories

4/1/2025 Planned Outage and System Pressure Advisory in the area of Brentwood Dr and Glasgow Ln in Hendersonville

On April 1, 2025 from 8am to 4pm the water department will be shutting down the water system to make repairs in the area of Brentwood Dr and Glasgow Ln in Hendersonville. This advisory will impact approximately 35 customers. Once water service is restored, customers receiving this message will be under a System Pressure Advisory until further notice. 

 

 

Recently Rescinded System Pressure Advisories

3/29/2025 Rescind System Pressure Advisory Kanuga Rd area of Hendersonville

The System Pressure Advisory for customers in the Kanuga Rd area of Hendersonville has been rescinded. 

Water samples collected have confirmed the water is safe to drink.  This affected approximately 37 customers.

 

3/29/2025 Rescind System Pressure Advisory Davis Mtn Rd, Azalea Ridge Rd, Country Ridge Rd, Woodbridge Dr and Las Brisas Ln

The System Pressure Advisory for customers in the Davis Mountain, Azalea Ridge to Las Brisas Lane area of Laurel Park has been rescinded. 

Water samples collected have confirmed the water is safe to drink.  

This affected approximately 76 customers.